Residential Service Inquiries

Missed Pickup 

If you feel as though your trash may have been missed, please submit a ticket so we can quickly resolve the issue for you. Please keep in mind that your cart MUST be out by 7am to reduce the risk of missing your pickup.

Property Damage

In the event that an incident occurred during your garbage or recycling collection resulting in damage to your personal property, please submit a service issue ticket within 24 hours of the event for timely resolution. Provide any visual evidence that may help us investigate your claim.

Driver Issue 

We encourage you to inform us if you encounter any issues with one of our drivers by submitting a service issue ticket with as many details as you can provide, so that we can ensure your service continues to exceed your expectations. Our team is devoted to our core values: Safety, Integrity and Customer Service. Your feedback is greatly appreciated and will enhance the overall experience we provide to your community.

ETA

Please do not count on your collection time being the same every day. Collection times may differ depending on traffic conditions, the volume of materials gathered, and possible adjustments in routing. You risk missing your pick-up if you do not place your container out by 7:00 a.m. on your scheduled pick-up day. The container cannot be emptied if it is not outside by the specified time and placed properly at the edge of the street with the handle facing your home.

Unable To Service

A yellow tag on your garbage or recycling carts indicates that there was a violation of one of the pickup guidelines. Every tag will indicate the type of violation. Any corrections must be made per the tag information before the next service day to ensure collection of garbage or recycling.