Commercial FAQ

Why the switch?

The current contract with Waste Pro expires September 30th, 2024. Due to the current agreement's upcoming expiration, the City issued Request for Proposal (RFP) 2024 to competitively bid these services. 

The RFP closed receiving a total of five proposals from the following qualified vendors. To select a solid waste provider the City of Coral Springs issued a Request for Proposal (RFP) in May 2023. An Evaluation Committee made up of city management, public works, sustainability, and budget staff attended presentations for each company. Coastal was the unanimous top-ranked proposer. No payments or “kickbacks” are ever exchanged as part of a city RFP process as that is illegal and unethical. The Coral Springs Commission is not involved in the selection process for city contracts, which are put out to bid.

Why was Coastal Waste selected? 

Coastal Waste and Recycling of Florida, Inc. was the unanimous top ranked proposer due to their history of success providing similar solid waste collection services for other municipalities, their significant recent experience in the Broward County market, the added benefits offered, and because their proposal represents the lowest cost of services when considering all three areas of service provision.

Are my service days changing?

You

 Do I need to sign anything to begin services with Coastal Waste and Recycling?

You will have to sign a new service agreement. To contact our Franchise Representative, please create a “New Commercial Business” ticket by clicking or tapping here

Are the rates changing?

Yes,  please note, as part of the new franchise agreement you will see a change in rates. For questions regarding your new service with Coastal Waste & Recycling, contact Leah Casagrande at 954-240-4833 or email at lcasagrande@coastalwasteinc.com.

When does my new trash service start?

October 1^st 2024

Why have my pickup times changed?

Your collection time may not be consistent every day. The schedule for collections time will be influenced by traffic conditions, the amount of material being collected, and potential alterations in routes.

Can I put additional garbage or cardboard next to my dumpster?

You will not be able to leave trash by your container. All garbage and/or cardboard must be in the container with the lid closed. Any overflowing dumpsters may incur additional charges. 

What if my dumpster needs repairs?

You can create a service ticket to notify our team of any repairs that need to be made. 

What if I received the wrong size container during the transition?

During our transition, we will be replacing all containers based off a list of data provided from the previous hauler. If you receive the wrong container size, we can easily assist you by creating a service ticket. 

How do I file a complaint?

We've created a cutting-edge ticketing system to cater to your diverse requests. You can use this to chat with us, monitor your status, and review your previous interactions with us. You can send a ticket by clicking or tapping here

I don’t want to use your online portal. What are my options?

You can call us at 954-866-4738.or email us at CooperCity@Coastalwasteinc.com

Are we still going to recycle?

Definitely! Coastal Waste & Recycling supports environmental sustainability. Recycling has many advantages for our planet. By reusing our resources, we make a better world for us and the generations to come.

Do I have to get a new dumpster?

Indeed, transitioning to one of our dumpsters will be necessary. Please be aware that you will not incur any delivery charges for your new Coastal blue dumpster during the transition period. 

What Holidays are you closed?

Only Thanksgiving and Christmas.

Can I still reach out to the city about my trash?

Coastal Waste & Recycling has taken over the customer experience. You are always welcome to contact the city, but we will be your main point of contact for all service needs.